General

Debarkation morning on a cruise ship is chaotic, with early morning wake ups, multiple announcements, long lines, and anxiety about making flights, remembering where the car is parked, or other onward arrangements. In all the confusion, it is not surprising that cruisers sometimes forget something on the ship, only to realize later that they have left it behind. It can be upsetting to forget a critical item, and even more frustrating when you remember right at the cruise terminal but aren’t permitted to return to the ship for just a minute to retrieve it. In response to a[...]

Cruise vacations aren’t just for adults – they are for kids, too. On family-friendly cruise lines, such as Carnival, kids may get a bit more freedom than they are accustomed to at home. One thing that parents will have to consider as they plan for their Carnival cruise is that their kids are required to have their own Sail & Sign onboard account – and the Sail & Sign card given to both kids and adults functions like a credit card.  That said, parents can set spending limits during check-in or at the Guest Services Desk once onboard[...]

Cruisers traveling with medical conditions face many challenges, not the least of which is ensuring any equipment they must use will properly function at their destination. For CPAP users, this means a supply of distilled water to keep their machine producing the correct humidity for airway lubrication. After many requests, Carnival Cruise Line has now added distilled water to their pre-purchase options of food and beverages, ensuring that guests who require a CPAP machine will have easy access to the fluid to keep their machine running efficiently. “Finally, now available for pre-order,” Carnival Cruise Line’s Brand Ambassador, John[...]

One passenger started her Carnival Cruise off on the wrong foot – but it’s brand ambassador John Heald who is taking the heat for it online.  An anonymous passenger reached out to Heald on his popular Facebook page to complain after her mother wasn’t provided with a free wheelchair after twisting her ankle in the parking lot of the cruise port prior to embarkation.   Instead, the 27-ship cruise line was able to arrange a wheelchair rental at $50 per day or offered a free crutch from the onboard medical center as an alternative.  “First of all she[...]