Carnival Cruise Line News

One passenger started her Carnival Cruise off on the wrong foot – but it’s brand ambassador John Heald who is taking the heat for it online.  An anonymous passenger reached out to Heald on his popular Facebook page to complain after her mother wasn’t provided with a free wheelchair after twisting her ankle in the parking lot of the cruise port prior to embarkation.   Instead, the 27-ship cruise line was able to arrange a wheelchair rental at $50 per day or offered a free crutch from the onboard medical center as an alternative.  “First of all she[...]

Of all the things cruise passengers could potentially get upset about, the free towels that are automatically provided in all staterooms is one of the last things one would expect.  Even so, one future passenger felt strongly enough about not wanting to use the provided towels to write to Carnival Brand Ambassador John Heald on his public Facebook page.  Despite the fact that all towels are washed before being redistributed to new guests, and that housekeeping is happy to replace dirty towels throughout the voyage, some future passengers, who will be sailing onboard Carnival Venezia, were disgusted by[...]

Carnival Splendor is the latest ship in the Carnival fleet to complete an extensive dry dock upgrade, and she’s showing off in full style as she returns to Sydney, Australia. The ship spent August 5-23, 2024 in dry dock in Singapore, but is now en route back to her Down Under homeport with all the latest bells and whistles. The very first glance of the updated ship revealed her new hull livery colors and special hull art paying tribute to the Southern Cross. Carnival Splendor is – for now – the only ship in the fleet with the[...]

John Heald, the official brand ambassador for Carnival Cruise Line, is addressing one onboard controversy once and for all.  Apparently, some of Heald’s 585,000 Facebook followers have developed a fixation on how the crew members onboard Carnival’s 27 ships monitor alcohol consumption onboard – with some suggesting that cruisers who purchase the Cheers! Drink package are treated differently.  While guests can purchase drinks a la carte during their sailing, many opt in for the Cheers! Drink package, which starts at $70.74 per passenger and is available to guests over the age of 21. The program allows guests to[...]

Carnival Vista’s mechanical woes continue to disrupt travel plans as Carnival Cruise Line has cancelled its September 7 voyage from Port Canaveral, Florida, due to unresolved speed issues. Passengers, who have been eagerly awaiting updates after the cruise line adjusted its itinerary on its current 8-night Eastern Caribbean voyage that departed on August 24, are now facing the disappointment of last-minute changes, as the cruise line works to correct the technical faults that have hampered the ship’s propulsion. In a message to affected guests on August 27, 2024, Colleen Oliverio, vice president of guest services – Contact Centers at Carnival Cruise[...]

It might seem like a long way off, but Carnival Cruise Line is making plans for 2026 and 2027 with the unveiling of new Caribbean itineraries from four popular US ports. It also hinted at several enhancements coming to Half Moon Cay, a private island destination in the Bahamas. Cruisers setting sail from Miami, Port Canaveral, Galveston, and Baltimore can select from a wide variety of 6- to 14-day voyages, plus new Carnival Journeys itineraries. The cruises are open for sale, and many itineraries feature calls to Half Moon Cay and Celebration Key, the new private destination that[...]